SHINE POWER Inc. is committed to providing top-quality products to our customers. If you are not completely satisfied with a product for any reason, please consider requesting a return or exchange of the item or order within 30 days of the purchase date. All parts, pieces, cords, chargers, printed materials, promotional items, gifts with purchase, and any original product packaging must be returned. (You may keep free gifts and gifts with purchase, but we may charge your account for the full value of the gift.) Returned products may not be altered and must contain over 50% of the product. We reserve the right to deny the return or issue a store credit if the item is not returned complete with original packaging.

How do I start a return?

If you have registered for a SHINE POWER Inc. account, simply log in to your account and go to your Orders page. From there, visit the Order Details section. If the items in your order are eligible for a return, this page will provide you with the option to start a return. If you do not yet have a SHINE POWER Inc. account and your order was placed with a guest account, navigate to the Order Status page. Once you enter your order details, eligible orders will have the option to begin a return.

How do I return a product or an order?

Once you have started a return from the Order Details page, you will be given a list of items eligible for a return. Proceed by selecting the items you wish to return. You will then be instructed to provide a reason for the return. Please note, additional clarification may be required on certain items, such as damaged or defective items. In these special circumstances, you will receive further instructions on how to continue your return. After all requirements have been met, select your return option. When you return a product, you may receive a full refund credited to your original payment method once your return has been approved and processed. Alternatively, you may choose to receive store credit, which will be automatically applied to your SHINE POWER Inc. account. Reward points are non-refundable for returned items. Any original shipping fees are non-refundable. Please allow up to two weeks for the return to be processed. Once your return is approved, your refund will be submitted. Store credit will appear immediately in your SHINE POWER Inc. account while refunds to the original form of payment may take 8-10 business days, depending on your financial institution. If you used a SHINE POWER Inc. gift certificate, the gift certificate will be credited back to your account. If you used points, the amount of points used will be lost. You must also select your preferred return shipping method. You may choose between USPS or UPS via SHINE POWER Inc.’s optimized shipping rate. Please note, the cost of return shipping may be deducted from your refund depending on the reason for the return. SHINE POWER Inc.’s standard return shipping cost is $6.95 for USPS Priority Mail and $11.95 for UPS standard shipping. Different shipping rate options for returns falling under special circumstances are subject to review by the Customer Care team. If you prefer, you may ship your return using your preferred shipping label, costs, and method if the item or order will arrive within the required return period. To return an order yourself, please package all items securely and in their original packaging. You will be provided a document containing the necessary return details, including a Return Merchandise Authorization number. Please write this number on the outside of your package near your address as well as including it inside the package with your items. RMA numbers are valid for 7 days. Returns must be in their original packaging and must be postmarked or have visible tracking within 7 days of receiving an RMA. Ship all returns to the following address: SHINE POWER Inc. Returns 407 College Ave STE 507 Ithaca, NY 14850 SHINE POWER Inc. is not responsible for return packages that may be lost or damaged in transit. As such, we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof. Finally, review your return details. Once you have verified your return details are correct, you may submit your return request, which will then be processed by the SHINE POWER Inc. Customer Care team.

How will I know my return request has been approved?

Once your return request has been processed, you will receive an email of confirmation or denial. To ensure this email finds you well, we recommend adding support@myshinepower.com to your contacts to prevent this email from being classified as junk mail. View your return status at any time by visiting the Order Details page in your account. If you do not have a SHINE POWER Inc. account, you may view your status by selecting the Find Your Order tab under My Account.

Why was my return denied?

All returns are subject to validation and approval by SHINE POWER Inc. SHINE POWER Inc. reserves the right to limit or refuse a return. If a return is received in the following condition, SHINE POWER Inc. will not accept it and/or a fee may apply:

• Proper return label or RMA (if self-shipping) not on the outside of the box.
• Order is refused upon delivery.
• Order is returned with “Return to Sender” notice.
• Returned item is not securely packaged for transit.
• Returned item arrives with postage due.

REFUND POLICY DETAILS

Refunds are issued based on the payment method used at the time of purchase. Once your return is received and inspected, if approved, we will process the refund to your original method of payment or credit your SHINE POWER Inc. account, depending on the return option you selected earlier. Please note:

• Credit Card Refunds: If you paid by credit card, refunds will be sent to the card-issuing bank within 5-7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
• PayPal Refunds: For items purchased via PayPal, refunds will be credited back to your PayPal account within 5-7 business days. The actual time for the money to be visible in your PayPal balance depends on PayPal’s processing times.
• Gift Certificates: If the order was paid with a SHINE POWER Inc. gift certificate, we will credit the amount back to your gift certificate balance immediately upon processing the return. This credit can be used for any future purchases on our website.
• Store Credit: If you choose to receive store credit instead of a refund, the credit will be applied to your SHINE POWER Inc. account as soon as the return is processed, allowing you to use it towards your next purchase.

For all returns, the refund will include the cost of the item and any applicable tax, but original shipping charges are generally non-refundable unless the return is due to an error on our part. If you receive a refund, the cost of return shipping will be deducted from your refund if you use our discounted shipping label. It is important to note that refunds can only be issued to the original form of payment or as store credit. This ensures the security of your transaction and speeds up the process of returning funds to you. We strive to process all refunds promptly, but please allow sufficient time for your bank or credit card company to process and post the refund to your account. We sincerely appreciate your assistance and understanding in adhering to this return policy. Please remember that we reserve the right to refuse a refund on any return shipment. Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. If you have any questions about whether you qualify for a return or would like to arrange for an exchange, please feel free to contact us or call us at (484)2634773.